IDS Scheer, the leading international solution provider of Business Process Management (BPM), has received exceptionally high markings in SAP’s annual channel partner customer satisfaction survey for the U.S

In the latest “SAP Customer Satisfaction Survey for U.S. Channel Partners” for the period of Q1-Q3 2009, IDS Scheer received an overall benchmark score of 119 in comparison to an average score of 77 based on customer survey responses regarding competitive advantage, overall performance, likelihood to repurchase, and if they would recommend IDS Scheer to others. 1,601 people were interviewed for the survey. IDS Scheer was rated with at least a 9.1 or 9.2 out of ten in all four categories, against average scores of 7.2-7.3. The company’s highest scores were in ease of doing business with 9.4 and responsiveness was 9.3.

“While the markets have been continuously changing and remain very challenging, IDS Scheer has been partnering with its customers to consistently deliver unsurpassed results for SAP services and support,” said Lutz Lambrecht, senior vice president and managing director of IDS Scheer’s SAP consulting organization in the US. “This allows our customers to focus on their competencies while we deliver reliable, process-oriented SAP® solutions.”   
The survey was conducted by TNS™, a leading market research group. Respondents were gathered through an email invitation to fill in an online questionnaire.