An increase in IT outsourcing is inevitable over the next few years, it has been suggested.

In an article for Computer Weekly, Kathleen Hall noted many leading IT decision-makers believe businesses will continue to move computing functions over to support and managed services providers.

The journalist observed Anthony Hayes, head of IT supplier management at Royal Mail, thinks departments should keep their IT strategy in-house, while outsourcing their day-to-day operations.

Mr Hayes said both parties need to maintain accountability and explained the practice demands a different mindset and style of working.

He added: “The biggest difference is now we have a bunch of people assuring the delivery of the service, as opposed to delivering everything themselves.”

Chief information officer at Severn Trent Myron Hryck acknowledged there is currently a significant amount of IT outsourcing taking place in the computing world.

Ben Birmingham, managing consultant at Quantum Plus, recently claimed support and managed services is becoming increasingly popular among small and medium-sized enterprises.