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For two days in October, top global IT-BPO leaders and client-side executives will debate the future of the industry, providing insights into a fast-emerging, new age of offshore outsourcing that is expanding opportunities but creating new and complex challenges. Those challenges will dramatically transform the industry.
Interest is high, and over 60 speakers and panelists and 400 delegates are expected for the third annual summit, which takes place in the world’s number one center for voice-based services and number two in non-voice, complex services—Manila, Philippines.
The IT-BPO Road Map 2011-2016 identified key opportunities and risks for the Philippines to take advantage of the growth in the IT-BPO industry.
Likewise, existing and emerging locators are on the road to successfully replicating the Philippines’ success, making competition in the industry fiercer, not only in terms of costs, but more importantly, in terms of labor provision and talent management, technology and service innovation, and specialization.
This year’s summit reviews the Road Map and its implications on the Philippines’ position as the new leader in voice—and how it affects the even faster-growing non-voice segment for all locators