The 2009 European Outsourcing Summit is a part of IAOP’s world-renowned Outsourcing World Summit Series intended for defining and shaping the future of outsourcing as a management practice. This year’s participants gathered in Copenhagen, Denmark on 15-16 October to find out how they could successfully use outsourcing to rebuild the global crisis economy. Attendees of the Summit heard from and networked with the field’s best practitioners and gained valuable insights which enabled them to:

• Structure, negotiate and renegotiate outsourcing, shared services and global business operations that work during both crisis and recovery; 
• Create flexible, quickly-changeable business processes that can handle today’s levels of volatility; 
• Strengthen the global portfolio of capabilities and talent; 
• Establish relationship governance models to ensure that all parties — customers, providers and advisors — can work together to create shared success.