ITO Request for Information 2011 – A Market Insights Report


IT outsourcing has been meeting key service needs of major global corporations for the past few decades. Whether it is in application development and maintenance or in infrastructure, service providers have been making best use of their delivery models and technical expertise to help serve IT outsourcing needs of various industries, across geographies.

Everest conducted an outreach with major IT outsourcing providers including the global MNCs, large and medium Indian providers, to analyze their 30 largest deals. This report focuses on providing an aggregated summary of the responses by various categories viz. buyer geography, buyer revenue, industry group etc. The report also provides analysis of the trends and the various levers of the IT outsourcing industry.


  • Overview of the large IT outsourcing deals in 2010
  • Focus on the large (top 30) deals of the service providers
  • Analysis of the deal parameters from various dimensions to give readers an easy assessment of each
    category’s (like geography or industry group) impact and correlation with the IT outsourcing events
  • Overview of trends in application development & maintenance (ADM) and infrastructure outsourcing (IO)


This research is focused on providing an analysis of the large IT outsourcing deals, the details of which were gathered through an outreach. The analysis looks at various aspects of the deals and brings out comparison of deal components at various levels. For example, the section on buyer industry trends looks at

  • Comparison of IT outsourcing activity in terms of deal value and number of deals, across industry sectors
  • Scope of the deals: An insight into the number or combination of functions that defines an industry sector’s adoption of IT outsourcing
  • An assessment of various parameters like deal size and duration and how each defines the maturity of relationship with the providers
  • Focused analysis of certain key sectors where significant outsourcing activity was reported

Source: Everest

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