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This seminar will focus on the future aspects of BPO and Siemens’ views on how delivery engagements will evolve, particularly in the light of the emergence of enabling Cloud technologies.
We will also explore the importance of focusing on business values and needs to drive effective process transformation rather than adopting generic technology approaches to bring efficiency to existing processes.
We will consider how traditional Outsourcing approaches constrained by long term contracts and costly transition might make way for more innovative and flexible utility services.
By following a more ‘Cloud’ centric approach to BPO delivery, offering elasticity of provision within a shared, best of breed delivery model, businesses can reduce delivery capacity risk and improve process value.
This combined with low cost of entry and flexible contract terms creates a new paradigm for BPO services. Moving towards a ‘pay as you go’ model is highly attractive where demand predictability is uncertain and capital expenditure is constrained.
Traditional BPO methods will no doubt remain for some time but managing the business transformation journey to Service Orientated delivery is as important for Business Processes as it is for core IT Infrastructure.
Meeting to be chaired by Adrian Quayle of the NOA and speakers to include a representative from Siemens and Hogan Lovells.