The current turbulence in the economy is unprecedented and companies worldwide are in unfamiliar waters. They are undertaking a lot of cost-cutting initiatives, especially in the non core functions. The BPO industry has not remained unaffected by the slowdown particularly as financial services has been an early adopter of outsourcing. Despite this, there is a definite optimism amongst the service providers as well as the investor community and all foresee a positive picture for the BPO Industry in the medium to long term. A recent report from NASSCOM, “Perspective 2020” undertaken by McKinsey & Company has stated the BPO opportunity is likely to be twice as large as technology services by 2020.

Global sourcing is allowing companies to lower costs and improve efficiency and services, thus allowing them to focus more on strategic planning and core competencies. All across the board, executives are under pressure to improve the bottom line for their organisations and build the right strategy for their respective groups.

The Indian BPO market in 2008-2009 is estimated to give USD 13 billion of export revenues and employs over 800,000 people. The industry comprises a healthy mix of India service providers, multinational and captives. The industry players are increasingly focused on enhancing customer value and building delivery capabilities not only to help reduce costs but help client transform the global business.
The NASSCOM BPO Strategy 2009, June 9th and 10th, will give you the opportunity to hear real case studies and keynote presentations from the experts and organisations that have made successful sourcing initiatives and decisions to outsource one or multiple functions. It will give you valuable insights and allow you to lead the process and strategically align your department’s activities with your overall organisations business goals. You will understand and learn to what works and what does not.

Listen to the highest quality speakers address key areas on winning in a downturn and the counter cyclical opportunities. For industry leaders who already provide a portfolio of BPO services, the event could provide a platform to explore strategies to enhance your organizational efficiency and gain business insights that your competition would be following. For niche BPOs and SMEs, the event would focus on the untapped opportunities and specific workshops that relate to talent management, quality and productivity, financing and go-to-market strategies.