The first thing to come to mind when talking about outsourcing is cutting costs. Or at least it was so… One of the modern trends for outsourcing providers today is to deliver excellence and quality, and consequently businesses are increasingly outsourcing to improve their performance. As Allie Young, VP at Gartner, said the shift towards enhancing business through outsourcing is a sign of a “maturing market”.

Buyers of IT outsourcing anticipate increasing its use over the next two years and 88 per cent of the organisations currently outsourcing expect moderate to high levels of outsourcing compared to 67 per cent in 2007″.

About 85 per cent of Europe, the Middle East and Africa organisations expect to continue at the same level or increase their outsourcing during the next two years, up from 62 per cent in 2007″.