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Companies which choose to use outsourced IT services need to put plenty of time into understanding the processes involved.
This is the view of David Ellis, of OMC Partners, who said it is a “major strategic decision” which needs investment in the “knowledge transfer”.
He said: “If you’re going to get an outsourcer to provide your financial and accounting information and transactions, don’t just lob it over the fence – you have to put a lot of effort into understanding what you do and how you do it.”
Once a company has invested their time in this, the bonus is that it is repaid every year, according to Mr Ellis.
He added that it is quite straightforward to adopt IT support services, but it has to be done properly.
Martin Greenwood, author of the Costs of Outsourcing – Uncovering the Real Risks report by Socitm, recently said firms choosing outsourced IT services need to be aware of the potential pitfalls involved in the adoption.