Why the Service Description Should Focus on the “What” and Not the “How”.

The Everest Research Institute will host a Webinar to discuss Master Service Agreement (MSA) and Service Description design for outsourcing engagements, why the MSA and Service Description structure is preferred, and best management practices that enable clients and suppliers flexibility when business needs change. The Webinar will be held on July 29 at 10 a.m. CDT. To register, please visit www.everestresearchinstitute.com/Events/Webinars.

The one-hour Webinar, Best Practices in Designing Service Agreements, will include special focus on:

• The seven sub-components to the Service Description
• Why the Service Description should focus on the “what” not the “how”
• How to develop a services responsibility matrix

Presented by the Institute’s Outsourcing Support Services group, this Webinar is one in a series focusing on outsourcing engagement management that includes these upcoming presentations:

• September 10: Selecting Your Outsourcing Supplier
• November 11: Pricing Model Alternatives
• January 15: Negotiation Strategies and Best Practices