Firms that attend this one-day Workshop gain practical guidance about the end-to-end process involved in an outsourcing arrangement. Forrester presents processes, best practices, and risks involved in outsourcing and discusses how to successfully navigate the offshoring landscape from the initial preparation stages to the actual launch and ongoing governance.

This executive-level Workshop walks participants through the outsourcing process from initial strategic decisions through deal implementation. The morning is devoted to strategy development, decision-making, and laying the groundwork for supplier selection and contract negotiation. In the afternoon participants receive an introduction to some critical risks and best practices as the presenter tackles strategies for deal implementation. At day’s end, Forrester offers recommendations to ensure continuous improvement and manage ongoing governance.

Key Takeaways

During this full day of presentations, hands-on exercises, and discussions, Forrester analysts teach you how to:

• Understand the current outsourcing market. End users often want to know what’s happening in the overall outsourcing industry. Learn about the growth of the overall market, how the economy is shaping how clients buy services, and what is working — and not working — in outsourcing deals.
• Navigate the evolving service provider landscape. Changes in technology and delivery models are driving major shifts in the provider landscape. Participants learn about how the provider landscape is evolving and what clients should consider to build healthy long-term deals in a changing provider context.
• Develop a strategy for cloud services. Although enterprise cloud IT services may not be fully mature, the major players are lining up to make this a market reality, so IT services decision-makers should begin to factor in cloud-based infrastructure offerings pending by the major service providers. Participants learn about current cloud offerings from leading IT service providers, prevailing strategies for the cloud by major providers, and how can IT decision makers ensure they benefit from future cloud developments. 
• Plan for a healthy sourcing deal. Building a foundation for deal health is critical to managing business and operations risks. Participants also learn how outsourcing advisory firms can help architect deals, how to use the RFP to build a transformation road map (and manage enterprise risk), and how to manage service level obligations. 
• Focus on transformation management and governance. Every outsourcing deal has some aspect of transformation, and that’s where clients face the most risk. Participants learn how to plan for transformation and sourcing deal governance. We also discuss the key myths — and five major challenges — associated with implementing multiprovider enviroments. Participants also learn tactics for successful deal implementaion, risk management, and governance.

Who Should Attend?

• Sourcing strategy executives
• CIOs and senior IT managers
• IT procurement executives
• Sourcing & Vendor Management professionals
• IT Infrastructure & Operations professionals

Why Attend?

• Expert moderator: This workshop is hosted by Forrester Principal Analyst Paul Roehrig, Ph.D.
• Exclusive audience: Workshops provide an excellent networking opportunity in an intimate environment.
• Relevant content about key changes in the industry: Integrated content is combined with real experience in the corporate environment.
• Interactive experience: This event provides an opportunity for in-depth group discussion with plenty of time for rigorous Q&A and debate.