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PSTech , announced a new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company.
Through this integration, customers will achieve a much easier usage of Cisco IP Telephony. No longer do you need to punch in long numbers on the phone, one easy click in SugarCRM will do the dialing. Also when a call is received, CRM caller data are displayed, so you immediately know who is calling.
Many more benefits are there, you can check them at PSTech callconnector web page: http://www.pstech.rs/en/products/sugarcrm-connector-for-cisco-ip-telephony.html .
The amount of time, at thus the costs, callconnector saves to the employees is significant. Dailing time alone is decreased 3-5 times, not to mention contact search time. ROI can be achieved in the first 3 months.
“Working with SugarCRM was an excellent experience for us. We focused on development and integration, and got the support we needed. At the end, we produced an excellent integration product.”
said Marko Cevizovic, Head of Sales&Marketing at PSTech.
“As a result of the Sugar connector for Cisco, call center agents and sales staff will have more time to focus on providing excellent customer service and closing deals. When teams are more productive, they have the ability to improve their overall bottom lines.”
Tom Schuster, Vice President and General Manager of SugarCRM Europe.