When a business is considering outsourcing its IT needs, there are some common questions that often arise. Whether complex solution is required to handle IT needs offsite, or simply periodic assistance with projects, outsourcing can be incredibly beneficial. Here are some example questions that many people have about how outsourcing works and why it is effective.

Q. Is IT outsourcing necessary?

A. Small to medium sized enterprises (SME), often do not have large enough budgets to allow them to keep a full time team of IT personnel. While many companies are able to operate without the benefit of an IT backbone, the truth is, most businesses will require at least some IT assistance. Whether it is building custom applications, modifying existing applications to fit expanding needs, or handling questions and technical issues with employees, having an IT team available on hand is very beneficial.

Q. Is IT outsourcing a financially feasable solution?

A. When outsourcing IT needs, a company doesn’t have to worry about paying an entire team of inhouse staff, full-time wages. If the IT requirements of the company are not vast, an in-house team of personnel is simply too expensive. By outsourcing, a business can pay on a per-project basis, or a team can be kept on retainer on a freelance basis. This removes the need of having to handle payroll, insurance and other issues that are common when managing employees.

Q. Does IT outsourcing really save time?

A. Absolutely! Outsourcing allows a business to leverage human resources exponentially. Time-to-market is often a critical factor for a company to stay ahead of its competitors and launch a successful project. Regardless of the size of the in-house IT department, efficient use of IT outsourcing can save time and accelerate the pace of development, while keeping inhouse staff focused on their current tasks.

Q. Are there any risks with IT outsourcing?

A. The most common risk is selecting a provider that is not professional. For some companies with sensitive data there is also the risk of having that data compromised. Both issues can be handled by selecting the right IT outsourcing company with a proven background. Your information will be safe with a professional web development company, and their qualified team should consist of certified professionals, not ‘cowboy’ programmers.

The company should have a the single point of contact for our clients, allowing them to provide a personal level of service.

Q. How do I select an IT outsourcing company?

A. The most important factor is professionalism and the ability to meet project deadlines without exceeding the allocated budget. The best IT outsourcing companies have years of experience, qualifications and a verifiable track record. Often the biggest factor to consider is the overall value – but always remember that you often get what you pay for. A professional team may cost more, but they will also be able to provide a quality service, within the agreed deadline, without exposing your organisation to the risks mentioned above.