- Outsourcing News
- Outsourcing Press-Releases
- Outsourcing Events
- Outsourcing Analytics
Reksoft, a leading software development outsourcing provider in Eastern Europe and part of Technoserv Group, today announced the results of its annual customer satisfaction survey.
Reksoft has been conducting its annual client satisfaction survey since 2005 and the average satisfaction index for the last six years has reached 92%.
Each year, Reksoft’s customers assess all the soft and quantifiable parameters of the company’s performance in project and services delivery management, detailed to service excellence indicators of individual teams. Each category contains a number of detailed questions, each corresponding to a particular aspect of supplier service quality.
This year, Reksoft was rewarded for its efforts in building extra agility into its organization through its advanced proprietary engagement models, Dynamic Engagement® and SkillFlex®. As planned, these brought exciting and valuable results – the highest marks are given to areas related to proactive change management, relationships risk handling, accessibility and the individual performance of Reksoft’s front-line managers.
“We can not overestimate the value of customers’ direct counsel in today’s volatile market environment. We would like to thank our customers for providing us with such open feedback on our cooperation. This gives us a chance to steer our relationships into productive, long-term partnerships,” commented Alexander Egorov, Reksoft Chief Executive Officer.
Headquartered in St.Petersburg, Reksoft is an expert software development services provider with a key focus in the telecommunications, financial services and public sectors. Since 2009 Reksoft is part of Technoserv group, one of Russia’s top 5 system integrators. Reksoft has been delivering software outsourcing solutions for the past 20 years, winning a loyal customer base of such leading enterprises as Ascom, Aastra Telecom, Comverse, Dirol Cadbury, Fujitsu Technology, FXDD, Infor, Mavenir Systems, Mazda, Philip Morris, Sicap, Springer Business+Science Media, StoraEnso, Swisscom Mobile, Tieto and T-Systems.
Currently, the company counts more than 380 employees. Reksoft’s sales and support offices are located in Germany and Sweden while software development is performed in Russia (St.Petersburg, Moscow, Voronezh).