Now more than ever, mature Shared Service Organisations are going to be a key instrument to deliver future efficiency gains during challenging market conditions. Heightened awareness of freeing working capital, increased effectiveness and improved business agility will put SSOs in the spotlight. Now is the time to prove the strategic value Shared Services can add to the business. Now more than ever, service delivery is critical.

SSON’s Third Annual Summit is developed specifically to address the challenges of organisations and professionals with over five years of Shared Services experience. Inspired by the Blue Sky Room, the new interactive format will enable you to discuss challenges, share ideas and overcome your current barriers with an experienced group of peers in every session.

Shared Services & Outsourcing Summit 2009 Programme Highlights:

It doesn’t matter if you’re national or global, operational or strategic – the needs of mature Shared Services are being addressed at the Summit this year, including:

• People are at the centre of every great organisation. Gain an understanding of driving service excellence through effective employee & stakeholder engagement. Speakers include: Royal Bank of Scotland, Essent, ABN Amro & Celanese
• Initiate effective change. Support an effective governance model for performance management and an improvement framework. Speakers include: Gauteng, former Lockheed Martin & Unisys
• Build more advantageous business partnerships beyond cost. Leveraging third-party partnerships to gain access to value-adding services. Speakers include: Huawei, HSBC, BAE Systems & Allen & Overy
• Embed a common organisational culture across a diverse workforce and international customers. Speakers include: UBS, ThomsonReuters, Serco, former Rockwell Automation & Offshoring Research Network

What’s new for 2009?

Comment on any of the topics on our new interactive agenda. Share ideas and experiences with fellow Shared Service practitioners here

How does it work?

It’s simple!

1. Contribute: Comment on sessions that reflect your specific needs and experiences
2. Collaborate: Suggest ideas for the discussion and work together with peers to refine the topics
3. Succeed: Be confident that your on-site experience will provide you with the answers you need most.

Who will I meet at the Shared Services & Outsourcing Summit?

• Directors and Heads of Shared Service Centres
• Business Services Managers
• Finance/HR/IT/Procurement/Multi-Functional Shared Service Managers
• Commercial Managers
• Heads of BPO
• Process Leads (P2P/AP/AR/Order-to-Cash/Payroll/etc.)
  Business Transformation/Continuous Improvement Managers