Best practices strategies for Captive Offshore, Internal Domestic & Third Party Outsourced Shared Service Centers.

Over the past decade, the India outsourcing industry has flourished. However, facing high attrition rates combined with increased wages and higher costs, has India’s offering as a top global outsourcing or captive offshoring destination become less appealing than it once was? India’s dominance in this market is slowly being chipped away by other emerging destinations that are either nearshore or have more cultural touch points to their customers.

We are now hearing:

• Captives are facing severe competition from outsourcing providers who are now taking more ownership of the service and moving towards becoming an extension of the clients’ organizations.
• “Business to Rural” emerges – Delivery centres has tapping into rural areas to avoid increasing cost and higher attrition rate found in major and secondary cities
• Matured captives have been seeking monetization opportunities and there are a growing number of captives being sold to 3rd party BPO providers
• Maturity of BPO in India has contributed to the birth of KPO / LPO industry
• “India to India” has been a phenomenal trend for 3rd party providers, taking a significant share of the booming domestic market

SSON India 2011 brings you answers on all above by creating a stage where best global level of Captive Offshore, Internal Domestic & Third Party Outsourced Shared Service Centers showcase their best practices of attaining success in global service delivery.

Here is a snapshot of what you can expect at the summit

RRE-CONFERENCE DAY:

C-Level Executive Roundtable examining the competitiveness of India in the context of global market and exploring best delivery models in the region to realize successful business objectives

MAIN-CONFERENCE:

In-depth presentations providing drilled-down pioneering strategies on business realignment, value creation, process excellence and next level of outsourcing. Be part of the innovators and benchmark with your peers. Hear about the latest trends in your own industry or use the cross-learning experience and find out what has worked best for others:

• Creating a solution oriented service delivery
• Unlocking untapped business value through optimized delivery model
• Boosting domain knowledge to stay ahead of the wave
• Deploying innovative strategies to battle the rising attrition rate
• Re-strategizing your outsourcing operations after economy recession

Engaging yourself in interactive panel discussions and gaining insights into:

• Enabling your journey onto successful Knowledge Process Outsourcing (KPO)
• Scaling up your SSC with long-term sustainability, economy of scale and value preposition
• Capturing monetization opportunity of your captive centers
• Who are shaping the India outsourcing industry and how are you playing the game well?

SSON India will bring together C-Level Executives, Heads, GMs, Executive Directors & Other Leaders ranging from a diverse area of industries form the following disciplines:

• Shared Services
• Business Services/Corporate Services
• Outsourcing
• HR Services
• Knowledge Services
• Financial Services 
• IT/Information Services /ICT
• BPO
• Accounting / AP/AR
• Facilitates Management
• Procurement