Sitel, a leading customer care outsourcing provider, has announced it was ranked as one of the “Top Global BPO providers” in the seventh annual Global Services 100 survey, a listing of leading global providers of business and technology outsourcing services. The company was also honoured as a “Top Contact Centre and Customer Management Vendor” and “Top 20 Employer.”

This is Sitel’s seventh year on the Global Services 100 list, and sixth as a category winner. The company was specifically recognised for providing high level customer service and support in several areas:

• Unprecedented customer value: Sitel is changing the perception of the call centre industry from a tactical, cost-cutting alternative to a strategic resource of business value and growth. The company’s call centre solutions continue to reduce service costs, increase revenue and improve customer retention for some of the world’s largest brands.
• Web engagement framework and technology innovation: Sitel’s expertise in leveraging live chat, social media monitoring, and agent/customer personality mapping in the call centre allows clients to capitalise on Sitel’s global expertise, simplifying and strengthening millions of customer interactions worldwide.
• Expanding geographic footprint: Sitel continues to stay ahead of the latest geographic trends, providing support in 26 countries and 36 languages worldwide. While the company maintains a strong presence in traditional leading markets such as India and the Philippines, Sitel is also setting new standards in emerging hubs, such as Nicaragua, Columbia, Bulgaria, and most recently, Serbia.

“Sitel is honoured to be acknowledged as one of the top call centre and customer care vendors once again,” said Bert Quintana, president and COO of Sitel. “This award is a testament to our team’s ability to stay ahead of changing market dynamics, providing the top-notch innovation, solutions and strategies to keep our client’s customer service and business thriving.”