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Software Mind SA has provided the Software Mind eCare customer service system for Snap TV, the Norwegian developer of IPTV. The solution will be implemented with a complete television platform provided by Snap TV in a small student town in Oslo.
The Software Mind eCare solution allows for self-service of activation/ deactivation of telecommunications services delivered by Snap TV Client, including, in particular, such services as television channels and packages, VOD and storage for the Web channel recording. The implemented solution allows the customer to choose services individually and pay for selected products.
In the next stage of the project, the next Software Mind eCare module supporting complaints handling and billing system will be implemented.
“The cooperation with Software Mind SA goes smoothly. We received the ordered solution within the specified time and budget which allowed us to provide self-service to our customers via the Internet. The installed solution gives our Customers access to their individual accounts which provides a Customer with easy and fast communication with the company and fast access to the most interesting information.” said Pal Hoff, CEO of SnapTV.