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What are the major challenges facing (buy-side) private-sector outsourcing organizations in the UK at present and how are they innovating to overcome them?
How is the provider landscape changing and how are providers increasing their value proposition to potential clients?
Is the provider/buyer balance of power shifting?
What is the current role of offshoring for the UK market and is this changing?
What is the impact of government reform (including the significant changes to the public sector environment) on outsourcing generally and how will this play out over the course of the next couple of years?