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Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, today announced it has expanded its global delivery footprint with the opening of a new center in Cluj, Romania. SYKES is entering Cluj with an existing global consumer product/technology client that it currently supports worldwide.
“Given the long-term growth opportunity in the customer contact management industry, the expansion into Cluj, Romania, builds on our initial beach-head in Eastern Europe going back more than a decade and further strengthens our low-cost near-shore delivery capability for the European continent.
With a deep and highly educated pool of labor, a competitive wage structure, a robust commercial infrastructure and an accommodative investment climate, Cluj is expected to serve SYKES’ multinational clients looking to further diversify their service delivery strategy. As we continue to make strong in-roads with our vertical diversification strategy in the EMEA region, the expansion into Cluj just accelerates that business momentum even further with both new and existing clients,” said Chuck Sykes, President and Chief Executive Officer.