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There is no doubt that BPO has developed as a new buzz today. It is relatively a new concept following economical and strong business fundamentals.
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Webinar: Key Market Developments in Q4-2009: Market Vista Report Briefing. February 17, 2010
February 17, 2010 No CommentQ4-2009 saw continued indications of recovery in the outsourcing and offshoring industry, leading speculators to believe this past tumultuous year is far behind us.
Continue reading The article discusses on the functions performed by BPO in order to attain customer satisfaction.
Continue reading Leaders from Family Dollar Stores, Luxoft and NASSCOM today were inducted into the IAOP Outsourcing Hall of Fame for their contributions to the industry and society.
Continue reading Now in its 7th year, IOF 2010 will provide an ideal opportunity for senior executives charged with outsourcing responsibilities to meet with major outsourcing supplier organisations and IPAs from all over the world.
Continue reading 4th annual Shared Services & Outsourcing Summit 2010. February 8-10, 2010. London, UK
February 8, 2010 No CommentContinuing the momentum generated at the highly successful Shared Services Week this past May in Budapest, the 2010 Shared Services & Outsourcing Summit promises to help you turn your Centre of Excellence into a cost-cutting machine for your organisation-at-large.
Continue reading Managing Change In BPO, including free Wembley Tour. February 04, 2010. Harrow, United Kingdom
February 4, 2010 No CommentBPO Provider, are you confident of renewal? Any risks of fines? Are your contracts’ margins sufficient?
Continue reading Marc Tanowitz, principal of outsourcing consultancy Pace Harmon, calls “active obligations”-provisions to be completed post contract-execution that require periodic review or that may vary over time. Many of them can have a significant impact on performance and cost if neglected.
Continue reading The reports recently released by TPI and PricewaterhouseCoopers looking at the ongoing growth in demand for outsourced services, and the shift in the geographical source of that demand, demonstrate yet again the invaluable role played by outsourcing in the development of the global business landscape.
Continue reading Though application development is the single largest category in outsourcing, data center operations, help desk, disaster recovery, Website and e-commerce systems and desktop support have gained significant ground.
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