What is the future of technical support? It’s with us now.

From programmable thermostats and self-driving cars to the relatively mundane fitness tracker and smartphone, we are awash in Internet-connected devices.

For a technical support professional this requires a shift in mindset – from managing and troubleshooting a single computer to supporting a user and their ability to access needed data from a variety of devices.

Join Dr. James Stanger, CompTIA Senior Director of Products and Teresa Sears, CompTIA A+ Product Manager as they discuss how IT industry trends impact the skills needed for IT technical support success.

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