- Outsourcing News
- Outsourcing Press-Releases
- Outsourcing Events
- Outsourcing Analytics
What is the future of technical support? It’s with us now.
From programmable thermostats and self-driving cars to the relatively mundane fitness tracker and smartphone, we are awash in Internet-connected devices.
For a technical support professional this requires a shift in mindset – from managing and troubleshooting a single computer to supporting a user and their ability to access needed data from a variety of devices.
Join Dr. James Stanger, CompTIA Senior Director of Products and Teresa Sears, CompTIA A+ Product Manager as they discuss how IT industry trends impact the skills needed for IT technical support success.