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As а part of the ongoing Avaya Roadmap action towards the promotion of new products in the field of corporate communications, EMEA TechShare Conference 2010 was held in Kiev on June 3. It was attended by Miratech. The peculiarity of this event was that within its framework Avaya presented products, which are currently only in preparation for the launch and are expected to be on the market in the second half of the year. Thus, the conference was a unique opportunity for invitees to be among the first to learn the technical details about Avaya’s planned integrated roadmap.
The conference mooted the possibilities of integrated business solutions based on Avaya Aura platform and strategic directions of Avaya Intelligent Presence Server development. Avaya-Nortel officials let the attendees have a close look at the tools and some real-world applications related to Avaya Next Generation Context Center, which stems from Avaya-Nortel R&D’s joined effort. They described the main concepts and modules of NGCC, as well as the strategies of Avaya product lines linked with the release of this product. Much attention was paid to the benefits of using Avaya Voice Portal 5.1. Stressing the need for timely certification, Avaya-Nortel officials once again raised the details of Avaya Connect partnership program.
Addressed to IT professionals, the announcement of workforce management solution Avaya Workforce Optimization (scheduled roll out is in November 2010), as well as specifications and functionality of Avaya NGCC – that drew analysts’ attention.