The Global Outsourcing 100™
The International Association of Outsourcing Professionals™ (IAOP™) is pleased to announce that the following companies have been selected as 2008’s best outsourcing service providers – The Global Outsourcing 100™.
Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 5th FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
The 2008 Global Outsourcing 100:
RANK | COMPANY (LEADERS) | KEY STRENGTH | |
1 | Customer Testimonials | ||
2 | Size & Growth | ||
3 | Executive Leadership | ||
4 | Global Presence | ||
5 | Achievement Recognition | ||
6 | Employee Management | ||
7 | Employee Management | ||
8 | Outsourcing Experience | ||
9 | Executive Leadership | ||
10 | Outsourcing Experience | ||
11 | Outsourcing Experience | ||
12 | Outsourcing Experience | ||
13 | Balanced Performance | ||
14 | Customer Testimonials | ||
15 | Outsourcing Experience | ||
16 | Customer Testimonials | ||
17 | Customer Testimonials | ||
18 | Global Presence | ||
19 | Achievement Recognition | ||
20 | Employee Management | ||
21 | Balanced Performance | ||
22 | Competency Certification | ||
23 | Outsourcing Experience | ||
24 | Competency Certification | ||
25 | Size & Growth | ||
26 | Achievement Recognition | ||
27 | Competency Certification | ||
28 | Employee Management | ||
29 | Global Presence | ||
30 | Number of Locations/Centers | ||
31 | Balanced Performance | ||
32 | Employee Management | ||
33 | Balanced Performance | ||
34 | Employee Management | ||
35 | Achievement Recognition | ||
36 | Size & Growth | ||
37 | Outsourcing Experience | ||
38 | Balanced Performance | ||
39 | Customer Testimonials | ||
40 | Competency Certification | ||
41 | Customer Testimonials | ||
42 | Competency Certification | ||
43 | Balanced Performance | ||
44 | Balanced Performance | ||
45 | Employee Management | ||
46 | Balanced Performance | ||
47 | Global Presence | ||
48 | Competency Certification | ||
49 | Balanced Performance | ||
50 | Balanced Performance | ||
51 | Achievement Recognition | ||
52 | Achievement Recognition | ||
53 | Balanced Performance | ||
54 | Achievement Recognition | ||
55 | Global Presence | ||
56 | Competency Certification | ||
57 | Achievement Recognition | ||
58 | Global Presence | ||
59 | Achievement Recognition | ||
60 | Achievement Recognition | ||
61 | Employee Management | ||
62 | Size & Growth | ||
63 | Executive Leadership | ||
64 | Balanced Performance | ||
65 | Employee Management | ||
66 | Executive Leadership | ||
67 | Employee Management | ||
68 | Outsourcing Experience | ||
69 | Achievement Recognition | ||
70 | Number of Locations/Centers | ||
71 | Employee Management | ||
72 | Outsourcing Experience | ||
73 | Balanced Performance | ||
74 | Balanced Performance | ||
75* | Achievement Recognition | ||
75* | Balanced Performance | ||
RANK | COMPANY (RISING STARS) | KEY STRENGTH | |
76 | Achievement Recognition | ||
77 | Competency Certification | ||
78 | Customer Testimonials | ||
79 | Outsourcing Experience | ||
80 | Customer Testimonials | ||
81 | Balanced Performance | ||
82 | Executive Leadership | ||
83 | Employee Management | ||
84 | Competency Certification | ||
85 | Customer Testimonials | ||
86 | Employee Management | ||
87 | Competency Certification | ||
88 | Executive Leadership | ||
89 | Number of Locations/Centers | ||
90 | Balanced Performance | ||
91 | Achievement Recognition | ||
92 | Customer Testimonials | ||
93 | Achievement Recognition | ||
94 | Global Presence | ||
95 | Achievement Recognition | ||
96 | Balanced Performance | ||
97 | Achievement Recognition | ||
98 | Number of Locations/Centers | ||
99 | Balanced Performance | ||
100 | Achievement Recognition | ||
1-75 Leaders = Established, known companies 76-100 Rising Stars = Smaller, faster growing companies *Tie
The Evaluation Team
The 2008 evaluation team was led by IAOP’s Managing Director of Thought Leadership Jagdish Dalal, a Certified Outsourcing Professional (COP) and world-renowned outsourcing expert who has worked as a senior executive in customer, provider and advisor companies including Carrier, Xerox and PricewaterhouseCoopers for almost three decades. (Jag’s work as the outsourcing customer for Xerox’s $3.2B outsourcing contract with EDS was turned into a Harvard Business School case study and is used in many teaching curricula.) The 2008 panel included:
- Tina Dacin, E. Marie Shantz Professor of Strategy & Organizational Behavior, Queen’s School of Business (Ontario, Canada)
- Arno IJmker, Partner, Quint Wellington Redwood (IAOP Global Training Partner)
- Kurt Kohorst, COP, Assistant Vice President, Business Process Outsourcing, Safeco Insurance
- Vera Marques, former CIO, BASF South America, and current CIO, Roche South America (Brazil)
- Manish Sahai, Vice President, Customer Service International, Service Network Partners, American Express
- Eric Storey, Senior Associate, Outsourcing Advisory Services, Booz Allen Hamilton
- Robert van der Eijk, Partner, PricewaterhouseCoopers
Source: IAOP
CATEGORY: Global News, Outsourcing News
