In this webinar, the Senior Director of IT Operations at Cypress Semiconductor will be interviewed by outsourcing expert and Outsourcing Institute Senior Advisor, Tom Young. Cypress will share how their IT organization delivered the best operational performance in a decade by taking advantage of these three key “secrets”.

The president of Appnomic Systems, Cypress’ outsourcing partner, (formerly president of AT&T WorldNet and OpSource – acquired by Dimension Data) will be available to answer questions and share how “technology enabled” RIMS (Remote Infrastructure Managed Service) brought powerful results to Cypress and can do the same in your own outsourcing engagements. He will also share the vendor’s perspective in this discussion.

After viewing this webinar, you will have at least 3 specific ways to go back to your work and raise the bar on your outsourcing program.

Here is a preview of the 3 Secrets they will cover:

• Price decline drivers of which you may not be aware or price reductions your vendors may not be giving you. Contracts signed as recently as 2 years ago are likely out of date.
• Specifics behind labor automation through advances in software and platforms that are actually attainable and sustainable by companies like Cypress.
• Dynamics behind single source versus multi-vendor solutions and how you should think about these decisions.

Featured Expert Speakers:

• Thomas Young, Sr. Advisor to Outsourcing Institute and outsourcing expert
• Venki Sundaresan, Senior Director of IT at Cypress Semiconductor Ray Solnik, President of Appnomic Systems Inc.

Discover how you can achieve impressive gains in productivity, quality service delivery, and innovation in your IT outsourcing engagements through RIMS.

Register