Managing Supplier Risk: A Best-practices Approach

As the number of outsourcing programs continues to increase, buyers of outsourced and offshored services are increasingly dependent on their suppliers for a host of critical business and support functions. Consequently, it is increasingly critical to ensure that the risk relating to outsourcing suppliers is carefully managed.

Recent events such as Satyam’s accounting fraud, BearingPoint’s bankruptcy, and the Mumbai terrorist attacks have triggered alarm bells and reminded buyers that although some risks are small, they still must be managed. In particular, these events have re-iterated the need to effectively monitor a supplier’s business and operating health, to understand the impact on business viability and risk to service delivery continuity. Buyers seeking to minimize the risk of service disruption need to pro-actively monitor their supplier relationships and ensure timely resolution of concerns that could later assume significant proportions.

Join us for an educational one-hour webinar, to learn about a holistic approach for understanding and managing risk related to working with outsourcing suppliers. The session will also highlight best-practices for managing risks relating outsourcing supplier relationships.

You will learn:

• Types of risks that buyers need to manage
• Best-practices for tracking and responding to each type of risk
• Everest’s proprietary tools and offerings for monitoring supplier risk

Date and Time

Thursday, April 30, 2009
10:00 am Central Daylight Time (GMT -05:00, Chicago)
11:00 am Eastern Daylight Time (GMT -04:00, New York)
4:00 pm GMT Standard Time (GMT 00:00, London)
8:30 pm India Standard Time (GMT +05:30, Bombay)

Presenters

Eric Simonson – Principal, Everest Research Institute
Jimit Arora – Research Director, Eversest Research Institute