Will the Real Reasons for Outsourcing Call Center Services Please Stand Up?
What factors drive the outsourcing decision-making process and how has it evolved over time? Understanding the answers to these questions is essential to the success of all outsourcing buyers and sellers of services. This lively webinar will sort out the facts from fiction as it relates to why outsourcing decisions are made. Special emphasis will be placed on identifying what really matters when outsourcing in 2011 and beyond.
Topics that will be discussed include:
- Review of traditional top ten reasons—and debunking some of the theories—some of which are outdated in 2011 and beyond. Do most of the reasons most often cited really matter?
- Identification of the real reasons for outsourcing
- How these reasons should be blended into outsourcing strategies
- Measuring and driving performance from the outsourcing relationship
Source: The Outsourcing Institute
