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Outskirts Press, Inc. has published Transformational Outsourcing: Maximize Value From IT Outsourcing by Sanjay Chadha. The author’s most recent book to date is a 6 x 9 paperback in the business, economics and outsourcing category and is available worldwide on book retailer websites such as Amazon and Barnes & Noble. Transformational Outsourcing is also available in a 6 x 9 hardback edition with jacket. The webpage at www.outskirtspress.com/transformationaloutsourcing was launched simultaneously with the book’s publication.
Companies outsource today to reduce cost, increase flexibility and focus on core competence. Outsourcing is not a fad, but strategic lever organizations utilize to meet their planned objectives. Outsourcing led transformations have become a mechanism for generating economies of scale, specialization and standardization.
However, most outsourcing initiatives fail to deliver the expected value. The wisdom isn’t a secret — the companies succeeding in this journey invested in building the right competencies, proper governance, and support structures to manage these initiatives.
The Customer Centric Service Competency framework introduced in this book essentially brings forward the service orientation and integrates outsourcing successfully with the usual business of an IT organization. The service framework encompasses thirty key competencies that can be implemented over the duration of outsourcing initiative. Implementation of the services framework will also bring together skills in areas of program management, service management, vendor management and relationship management.
This book is sweeping and perhaps innovative — for it introduces an integrated view of core services and process-centric competencies to succeed with outsourcing. It also brings forward a matured competency based method to managing vendor relationships — more art than science. The information contained in this book, when applied in the context of an organization, will merge several areas of efficiency.
This is an innovative services based approach with practical insights into implementing outsourcing strategy, core capabilities and their strategic alignment with business. It is written for novice as well as experienced buyers and service providers and it guides IT professionals to simplify application of outsourcing in order to improve accountability across outsourcing value chains and to increase benefits. The author provides easy to understand tools, techniques, and best practices to manage outsourcing programs and provider relationships.
It also acts as a guide for providers to position themselves as trusted advisors.
322 pages in length, Transformational Outsourcing: Maximize Value From IT Outsourcing is being aggressively promoted to appropriate markets with a focus on the business, economics and outsourcing category. With U.S. wholesale distribution through Ingram and Baker & Taylor, and pervasive online availability through Amazon, Barnes & Noble and elsewhere, Transformational Outsourcing meets consumer demand through both retail and library markets with a suggested retail price of $20.95 and $29.95 for the paperback and hardback editions, respectively.