Home » Best Practices (Page 52)
Outsourcing has become an accepted model in the modern business, as increasing numbers of organisations begin to realise the advantage of procuring the skills of outside providers, particularly within the Information Communication Technology (ICT) space. Some of the tangible benefits of outsourcing include lowered costs, easier access to scarce skilled resources and improved turnaround times [...]
Continue reading
Outsourcing IT operations is one of the most successful ways a business can cut costs, figures from the latest Norton Rose survey show. The report, entitled Outsourcing in a Brave New World, found that 87 per cent of consumer companies and 86 per cent of suppliers believe outsourcing is an effective way of driving down [...]
Continue reading 
If you own a computer or piece of electronic equipment, chances are you may one day have to make a call to a tech support or customer service department. And if the product in need of repair happens to be manufactured by one of the many companies that bases its IT or customer service support [...]
Continue reading 
Contract terms for outsourcing continue to change with the times, at least at the margins. The body of contractual best practices changes little in regard to specific terms available for governing outsourcing transactions, but their relative importance can shift in response to both ongoing and emerging risks. In 2009, for example, concerns over Satyam’s sudden [...]
Continue reading 
Spend Matters welcomes another guest post from NPI, a spend management consultancy, focused on delivering savings in the areas of IT, telecom, transportation and energy. IT outsourcing is a fickle thing. A decade ago, enterprises couldn’t outsource and offshore their IT operations fast enough. Then, due to myriad of factors including the economy and support [...]
Continue reading Are All Outsourcing Relationships Doomed to Repeat the Same Old Problems?
November 9, 2011 No Comment
1. Some of the “fixes” tend to make things worse The first response to underperformance is usually the customer insisting that the provider do better — penalties are levied, threats are penned, and more meetings and reports are demanded. Providers then apologize or defend (often a little bit of both), and swap in a new [...]
Continue reading 
Lately, it’s not shocking to find out that people don’t always have the time or the need to operate every job of their enterprise in-house. With a growing number of firms concentrating on cost-cutting, it isn’t amazing that outsourcing has turned into a hot plan. While the industry at large has cashed in on the [...]
Continue reading 
More businesses are turning to outsourcing and shared services in order to improve their service delivery performance, according a survey of business leaders and IT providers by KPMG. Some 71 per cent of people polled in KPMG’s Q3 Sourcing Advisory Pulse Survey said the most common approach buyers took to enhance their service capabilities was [...]
Continue reading 
When large companies looking for solutions to get the most from their outsourcing suppliers, many of them in order to improve their IT efficiency towards running frameworkům such as ITIL (Information Technology Infrastructure Library). Although ITIL is generally accepted as the standard for best practice IT service management, its current version does to achieve the [...]
Continue reading 
Recently, outsourcing by companies especially Small and Medium Enterprises (SMEs), has started taking shape, which if nurtured and adopted widely, can greatly improve productivity of SMEs in India. In India a few emerging outsourcing opportunities include: 1. Technology Outsourcing IT outsourcing helps in reducing the initial capital requirements of the SMEs, and more importantly, helps [...]
Continue reading