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World BPO/ITO Forum
World BPO/ITO Forum is an exclusive invitation-only event for C-suite executives and Senior decision-makers from enterprise companies with $1B or more in revenue, currently …
3rd International Outsourcing Summit to focus on non-voice, complex IT-BPO services
The Philippines will host the Third Annual International Outsourcing Summit (IOS) with sessions led by …
Business Case Fundamentals: Steps for Assessing a BPO Opportunity
At a time when companies are seeking new ways to bring high performance by controlling costs, reducing risk…
Keeping the balance with the Business Process Outsourcing Metrics
Metrics are many uses for a business. But for a call center or business process outsourcing business metrics…
Spoken English Skills: The backbone of the BPO industry
The investigation involves written and verbal correspondence with overseas customers, who are native speakers of the English language.…
IT Services Move Nearshore to Romania
John Cotterell, Chief Executive at Endava, explains that UK organisations can benefit from choosing Romania…
HfS Live and Unfiltered. The Ultimate One-Hour Outsourcing Debate…between Buyers and Providers , August 4th, 2011
Join us for a special web-event where four senior provider and four senior buyer executives…
Business Process Outsourcing – What’s IN, what’s out?
Over time, each business area periodic bins, driven mainly by changes in market dynamics, competition, innovation and technological progress. …
Sitel Ranked as Top Global BPO Provider in Global Services 100 List
Sitel has announced it was ranked as one of the “Top Global BPO providers” in…
Accenture to Deliver Information Technology and Finance and Accounting Services to Intertek
Accenture has entered into an agreement with Intertek to provide Intertek with global IT and…