Conectys, the global provider of outsourced multilingual call center and content moderation solutions, today announced that it will be present at Gamescom, Europe’s biggest B2B and B2C trade fair for gaming companies and service providers.

The event takes place in Cologne, Germany, between the 17th and 19th of August.

With 12 years’ experience in the outsourced multi-channel customer service arena, Conectys enables gaming and entertainment companies to expand globally with personalized solutions in 35 languages, 24/7/365.

Having won a total of 10 industry awards over the past three years, the company is trusted by challenger brands, as well as Fortune 500 gaming and entertainment organizations.

During the event, Conectys will be demonstrating how gaming companies can achieve a competitive edge through outsourcing while focusing on their core business:

• Reach and Consolidation: Consolidating a market or expanding to new markets has never been easier with a span of over 35 languages and cultural compatibility delivered from its 5 global locations (throughout Europe and Asia) and certified network of Work from Home professionals.
• Operating Efficiency: Proven track record in streamlining multi-platform tech support services, warranty programs, pre and post-sales support as well as player account and subscription management for top gaming organisations globally.
• Personalized solutions: Conectys enables its gaming clients to meet players on their preferred communication channel: voice, web forms, community forums, social media, and so on, using an omni-channel and platform-agnostic approach (mobile, browser, PC, Steam, console and, more recently, Virtual Reality).
• Automation: Its unique customer experience management technology, ConectysOS, automates Net Promoter Score, Customer Effort Score, and First Contact Resolution, enabling surgical precision assessment, granular at player and support agent level. This provides companies with real-time critical insights on players’ satisfaction level and loyalty, removing the guess-work from process changes and new games adoption, as well as enabling targeted, customized coaching and training programs.
• Lower Cost: Combining a fully measured process, complete and real-time transparency through ConectysOS, and gaming passionate multilingual agents, enables companies to accelerate global growth by focusing on core business while significantly decreasing operational expenditure.

Conectys welcomes you in the Business Area, Hall 04.1, stand E024A.

About Conectys

Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create real value for global brands and organisations.

Conectys combines talented multilingual teams with streamlined processes and best-in-breed technology under its automated Business Process as a Service (BPaaS) platform, ConectysOS, to deliver new levels of service personalisation and profitability.

Conectys has six facilities in Belgium, Romania, the Philippines and Taiwan, as well as a tenured Work from Home delivery system, providing a global footprint and international scale to Retail, Telecommunications, Gaming, Healthcare, Finance, Travel, Hospitality, Media and Entertainment companies.

Conectys is ISO 9001:2008 certified and PCI DSS Compliant.

Media Contact: Iulian Bacain

E-mail: sales@conectys.com

Tel: International +32 929 80111 | UK: +44 203 318 1593 | US: +1 646 381 1599