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Conectys, the leading multilingual and multicultural BPO service provider, today announced it has broadened its client portfolio with the addition of a German automotive specialist manufacturing air suspension systems for luxury automobiles.
The collaboration aims to provide multilingual high touch support services to match the excellent quality of the client’s products. Conectys will act as an extension of the client company, delivering Level 1 and Level 2 customer support and tech support to B2C and B2B clients in the automotive industry.
Conectys will support end-customers in English, French, Spanish and Italian, with a team of agents handpicked for their customer-centric attitude and deep affinity with the auto sector.
After a decade of positioning Customer Experience at the forefront of its brand growth, the German company chose Conectys as their first outsourcing partner by virtue of the latter’s experience in servicing premium brands, its multilingual capabilities and fully transparent, private, cloud-based technology.
The client will reap the entire stack of benefits of the provider’s scaling capacity and pricing model based on SLA-focused commitments and costs aligned to volume.
The outsourcing vendor is ISO 9001:2008 certified, PCI DSS compliant and NOA Life Cycle aligned, helping its client achieve superior process and knowledge consolidation through a streamlined onboarding roadmap.
The decision to outsource to a multilingual services provider is part of the client’s strategic plan to expand to new European markets, with Scandinavia and Central and Eastern Europe among the future destinations.
Conectys welcomes its new partner and the opportunity to deepen its vertical knowledge in the automotive industry while delivering the excellent BPO services it is known for.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create brand value for global organisations.
Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to retail, telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.