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Focusing solely on price-based criteria when selecting outsourcing vendors inevitably leads to quality defined by numbers rather than the customer experience. However, when outsourcing becomes about a business partnership rather than simply a financial transaction, the foundation is mutual benefit and shared risk and reward, which creates more opportunities to drive measurable customer experience improvements. [...]
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There are numerous connotations when we speak of outsourcing. Most often than not, it is perceived as transfer of jobs from developed countries to developing nations, where labor cost is much lower, aiming to save money. Therefore, workforce from rich countries abhors outsourcing since they tend to lose jobs. They lobby to their government official [...]
Continue reading How to Build the Communication between Customer and Vendor for Successful Outsourcing?
September 28, 2011 No Comment
Even if there is enough budget, resources and time to fulfill the project, still one problem can arise between customer and vendor when outsourcing – it is the process of communication. Especially the complexity of Agile Development process (constant changes in requirements) in contrast to building a product from a set of requirements (Waterfall). The [...]
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A service level agreement is very important in outsourcing as it defines and determines the functions and services that the service provider will deliver to its clients along with the amount and quality of such deliverables. A well drafted Service Level Agreement (SLA) takes into account the expectations of the service recipient and the service [...]
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Gartner, Inc. is an information technology reaserch and advisory firm headquartered in Stamford, Connecticut, United States and providing technology related insight. According to the analyst firm, we’ll talk about the ten things or “game changers” in IT outsourcing. 1. The economy In recent years the economy has been so bad that outsourcing has seen major [...]
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We will show how outsourcing your small business can get you better talent and at a much lower cost. For many years, businesses have viewed outsourcing as a negative way to do business. However, when you consider it, outsourcing small business resources can spur on great success. Many small businesses outsource their functions that are [...]
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Before you help yourself for a technology company, to start, some information is collected. You need some information so that it also suitable for any company. These questions are usually a good start: How many users do you have? How many computers do you have? Brands and models of systems You are under warranty? Operating [...]
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Many business leaders wonder whether it’s best to handle IT help desk services in-house or opt for IT outsourcing. The following is a look at the benefits of outsourcing your IT Help Desk, plus an analysis of which kinds of companies should and should not outsource their IT help desks. IT Help Desk Outsourcing Benefits [...]
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Even though a lot of people have a negative perception of outsourcing, it is seen by many Western companies as an effective business solution. This was specifically evident during the global financial crisis wherein many firms transferred certain processes to deal with the impact of the situation and keep the business going. Outsourcing is also [...]
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In this guest post Dr Katy Ring, director, K2 Advisory looks at how internal IT should refocus, to ensure they make the best use of commodity cloud-based services. She says, CIOs need to consider to what extent their internal IT department is acting as a service broker. Dr Katy Ring.JPGWe often hear of the potential [...]
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